April/May 2021 Featured Member: Karen Cleveland

Karen Cleveland calls her business ProcessMOJO because her business process consulting helps her clients’ businesses reflect and support their personal mojo. She believes that we are truly successful when we are spending our time and energy on what fills us up and NOT on tasks that can be eliminated, delegated, or automated.

Karen’s process consulting work is tailored to each client’s needs, so they have confidence the results fit their specific situation and that they are focusing on the highest priority and biggest payback items first. Working with Karen provides the accountability busy professionals often need and the flexibility to adjust the pace as needed.

Karen’s approach starts with understanding the personal and business vision and goals and continues with clarifying the current business. She uses “tools” including Joy-Money Matrix (TM), psychographic buyer personas, the Strategyzer Business Model Canvas, Buyer’s Journey Roadmap, and Business Process Mapping to facilitate and clarify.

Karen draws on her work experience which has included a wide variety of roles including software designer and developer, project manager, C-level interface, business strategist, homeschooling Super-Mom, serial volunteer, and small business consultant.

Her skills include:

  • Listening and holding space
  • Identifying requirements
  • Mapping and documenting business processes
  • Documenting P&Ps and SOPs (aka Policies & Procedures and Standard Operating Procedures!)
  • Coaching
  • Writing and creating presentations

As a teen, Karen spent a life-changing summer in Malaysia with the AFS student exchange program and she continues to support student exchange by serving as the Georgia Interview Coordinator for the U.S. State Department’s NSLI-Y and YES immersive language scholarship programs.

Karen has been an active member of several business associations. As member of the Atlanta WordPress community, she has presented at multiple Wordcamps and participated in the 48in48 event which annually builds websites for 48 non-profits over a 48-hour weekend. Karen has also served on the NAWBO Atlanta board where she helped streamline the new member process, as well as participated in their CEO Roundtable and Business Book Discussion Group.

Karen joined ProWIN two years ago and has been an engaged participant ever since. In 2020, Karen hosted a virtual Lunch & Learn and presented a workshop at ProWIN’s Third Annual Bootcamp. Karen is currently serving on ProWIN’s Member Retention Committee and is documenting some of ProWIN’s processes to assist volunteers get up to speed faster as they take on new tasks.

Karen Cleveland

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